Returns and Refunds
Retail Customers
Under the Consumer Contracts Regulations 2013, You may cancel most online purchases within 14 days of receipt.
Returned goods must be unopened, unused, and in their original packaging.
Perishable or hygiene-sensitive items are non-returnable.
Wholesale Customers
Returns are accepted only for faulty, damaged, or incorrect items and must be reported within:
• 24 hours for perishable goods
• 48 hours for non-perishable goods
No returns are accepted without prior authorisation.
Refunds
Refunds are issued to the original payment method within 7–10 working days once goods are inspected and approved.